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Why can't we just use an email service provider and correspond with prospects through an email template?
Email alone requires no accountability: emails can be easily overlooked, deleted, or ignored. Email cannot track ad sources. Poor grammar and spelling can create negative brand representation and can jeopardize fair housing practices.
What is the value of pre-written emails?
Each of the leasing correspondences provided by iLoveLeasing.com have been written by experienced, professional, copywriters. Additionally, pre-written emails can be customized by property so there is no cutting, pasting or typing required. The receivers' and senders' names are auto populated for quick composition.
What is a digital brochure?
Each iLoveLeasing.com includes a link that provides detailed property and pricing information, printable floor plans, website link, photo gallery, application and appointment schedule request.
How do you keep staff members from working with the same prospect at the same time?
iLoveLeasing.com reports individual performance details and makes sure that only one staff member can work with a lead at one time. Leads can be transferred between staff members.
How many advertising and lead sources does iLoveLeasing.com track?
iLoveLeasing.com currently tracks over 150 lead sources and new sources can be added at any time.
Do replies from prospects go back into the iLoveLeasing.com follow-up system?
Yes, each prospect has their own web page that tracks correspondence history, lead status and follow-up details to be sure no communication is omitted.
Can you see all your leads with iLoveLeasing.com?
iLoveLeasing.com shows all leads that have ever been brought into the system through its lead search functionality.
How do you know when a new lead arrives?
iLoveLeasing.com will send you an email alert, text alert to your mobile phone, or silent desktop notification that will not disturb a resident or prospect. Each lead is automatically time-stamped by iLoveLeasing.com.
What about duplicate leads?
iLoveLeasing.com automatically removes duplicates, refuses duplicate entries, and will merge multiple occupants into one guest card.
Are all the guest cards alike?
iLoveLeasing.com guest cards have many custom information options to choose from, including primary and secondary advertising sources.
How do you remove a guest card from the prospecting system?
iLoveLeasing.com will never remove a lead from the system. Leads are deactivated after criteria is met. They are then archived for future reactivation.
Does iLoveLeasing.com track phone calls?
Yes, iLoveLeasing.com automatically tracks calls made to designated "800" numbers. It will collect the caller's identification when provided. iLoveLeasing.com will also record telephone calls.
Does iLoveLeasing.com provide call center services?
iLoveLeasing.com does not personally answer phone calls from prospects; however, it is easily integrated with Level One, Call Source and other answering services that concentrate on telephone leads.
If I receive a guest card in iLoveLeasing.com, does it automatically show up in my accounting software?
iLoveLeasing.com is integrated with most popular property management software and services.
How do we know what leads are coming from what advertising sources?
iLoveLeasing.com reports advertising source performance on a single community and multiple community levels. It reports leads by source, trends, types, and time.
How can you tell how important a lead is?
All leads are important but some are more urgent than others so iLoveLeasing.com automatically assigns a lead priority based on projected move in information requested.
Does iLoveLeasing.com work on my Apple iPad or smart phone?
iLoveLeasing.com works brilliantly through our integrated remote leasing application: SweetSpot.ws, that is free to iLoveLeasing.com subscribers.
Could I transfer a lead that we could not lease at one of our communities to a sister property?
Yes, iLoveLeasing.com provides a method of transferring leads to other communities within your company.
If a staff member leaves, what do we do with his/her leads?
iLoveLeasing.com will re-deliver leads with all the notes and history recorded in communications, so that staff members can re-assign follow-up responsibility.
Does iLoveLeasing.com compute individual and community closing ratios?
Closing ratios are reported on communities, individuals and company-wide. iLoveLeasing.com removes duplicate leads and allows for return visit calculations so that reports are accurately stated.
